How Glow Theory Spa interacts with its reviews on Rightly Rated.
Removals are moderator decisions with an audit trail — businesses cannot delete reviews.
How often the business asked moderators to look at a review.
A low rate can indicate a business flagging legitimate criticism.
Invited reviews are always labeled and carry the same moderation rules.
Paying for a Rightly Rated plan never affects scores, rankings, or review visibility — transparency numbers are identical for free and paid businesses.